Driving Dealer Satisfaction with Real-Time Vehicle Tracking: Toyota Canada’s VLMS Success Story

In finished vehicle logistics, timing is everything. Toyota Canada Inc. (TCI) faced growing pressure to improve ETA accuracy, streamline dealer communication, and modernize its vehicle delivery process. Since adopting ICL’s VLMS (Vehicle Logistics Management System), TCI has transformed its logistics operations—achieving over 90% ETA accuracy and empowering their dealers with proactive, data-driven updates. 

The Challenge: Fragmented Logistics & Manual Processes 

Before VLMS, TCI relied on siloed systems and manual workflows. Delays in communication and ETA inaccuracy led to dealer frustration and inefficient stock allocation. 

The Solution: VLMS with Predictive ETA and Dealer Portal 

Since implementing VLMS, TCI can: 

• Track vehicles from the plant to dealerships in real time 
• Automate invoice audits and improve billing accuracy 
• Communicate dynamic ETAs directly to dealers 
• Coordinate regional transfers and prioritize high-demand models 
• Expand capabilities with ICL’s new Dealer Portal and map-based tracking 

The Results: 90%+ ETA Accuracy and Greater Dealer Trust 

With VLMS, TCI reports over 90% ETA accuracy in 2024, enabling better inventory forecasting and customer experience. According to Julie Wingender, Manager of Inventory Control at TCI: 

“VLMS has been a game-changer. Without it, we wouldn’t be able to meet dealer expectations or maintain operational excellence.” 

Looking Ahead 

Toyota Canada is now piloting ICL’s next-gen Dealer Portal—bringing map-based visibility and advanced reporting directly to dealer teams. 

Takeaway 

Real-time vehicle tracking isn’t just about visibility—it’s about trust. With ICL’s VLMS, TCI has set a new standard for automotive logistics performance in North America. 

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